Frequently Asked Questions

Any child who loves to role play. We also have a designated area for babies in our Staffordshire Barge.

Yes, we love babies! 

We have built the baby barge play area which is placed at the centre of the village so that you and baby can see the rest of the village in action.

We also want to support our parents as much as possible in their parenting journey. We are breastfeeding and bottle feeding friendly and support those who are embarking on their weaning journey with their baby. We provide a limited amount of weaning spoons and bibs and there is even an option on our menu for homemade baby purees made from our veg or fruit of the day! 

We have plenty of high chairs and we have baby changing  facilities in the village

We run 2 sessions on off-peak days and 3 sessions on our peak days, so that we can provide as much fun as possible to more children. Click here for our opening times.

We want to ensure that your child enjoys a safe environment with lots of freedom. Therefore, we have session control to ensure that the village is not overcrowded and you and your child can enjoy themselves to the max! We limit our capacity to 30 children each session and in between sessions we clean the facilities ready for our next Villagers!

Our village team are here to ensure that they provide a fun, magic and happy environment to all. Whilst they will do their upmost to ensure a safe and clean environment, parents and guardians are responsible for the care and supervision of their child/children whilst visiting the Village. 

We operate session control to ensure that we can offer an amazing experience for everyone and the Village does not get overcrowded. Therefore, we strongly recommend to book in advance. Once the tickets are fully booked we do not allow any walks in.  To book, please click here. 

Yes, you can arrive at anytime during the session time you have booked. However, we are unable to extend your time once the session ends.

We are passionate about encouraging families to eat homemade, healthy food together. Therefore, we offer an adult and child version of the same food. We also want to support babies on their weaning journey so we have added a homemade fruit/veg of the day puree to our menu.  To see our full menu click here. 

All food is freshly prepared on site by our resident chefs. We also have a sweet tooth here at the village and we can’t resist good cake and proper coffee! These treats will vary day to day but you won’t be able to miss our cake stand on arrival! And to add to that, all our food and drinks are served on local Staffordshire pottery!

Unfortunately, we do not allow food or drink to be brought into the Village. However, we have an extensive menu that provides freshly cooked food on site. Click here to view our menu. 

The Village Café is reserved for those who are booked in at our village. We have capacity limits to ensure that everyone has a comfortable and enjoyable experience throughout the venue. Our Café is only open during the play session times so that we can clean and reset in between the sessions. 

Waterworld’s car park has disabled parking spaces available for guests to use and our reception and Village is at ground level. We have designed the Village throughout to be wheelchair friendly. We have a designated disabled toilet with ramp access. We also have additional toilet facilities outside of the Village which is accessed by a lift. 

All our play pods have been designed to give wheelchair access. Even our theatre has a portable ramp to help those with wheelchairs to perform on our stage! 

If you have any further questions please speak to one of our team members who will be very happy to help.

We want everyone who steps inside the Village to leave with amazing memories! To ensure we all have a magical time we must support one another to maintain a safe environment in the Village for everyone. 

  1. While you’re with us, you’re wholly responsible for the children in your care. Although our team is always on hand if you need anything.
  2. You’re required to stay onsite for the duration of your child’s session.
  3. As an inclusive venue, we expect kindness, tolerance, and respect for people and property.
  4. We’ll politely ask you to leave if we feel you’re negatively impacting on somebody else’s experience. Or, if you’re upsetting our team.
  5. Please tell us if another visitor is stopping you from having a lovely time with us, and we’ll do our best to deal with the situation.
  6. All shoes must be removed prior to entering the Village

Where possible we request for our guests to leave pushchairs in our designated area outside of the village to keep our facilities as clean as possible. We do have CCTV cameras but Waterworld Resort accepts no responsibility for the loss, damage or theft of any personal items on our premises.

You are asked to arrive at the play village no sooner that 5 minutes prior to when your session starts. You will not be permitted to play until your session starts and after the introduction brief has been conducted by our team. 

Our sessions have a minimum of 30 minutes down time in between the start of the next session to allow our team to clean and reset for the next play session. 

All our booked tickets are non-refundable in line with our T&Cs. However, we are able to transfer the tickets to another session within a 6 month timeframe of your original ticket as long as enough notice is given which is usually 24 hours. We cannot guarantee that there will be space on the chosen day and time you wish to change your ticket to. 

We understand that children get sick from time to time and may become poorly or unwell before they visit the Village. We request for the health and safety or all those at the Village that you only bring your child to the village once they are feeling better. To view our booking T&Cs please click here.

There is a private car park located at Waterworld’s Aqua Park. The car park is monitored by an Automatic Number Plate Recognition (ANPR) System.

Car Parking is charged at:

• Up to 30 mins – free.

• Up to 2 hours 15 mins – £3. (usually fine for AMV sessions)

• Up to 8 hours – £4.50.

The payment machines are conveniently positioned outside, next to the Waterworld building. Machines take coins, card and contactless payments. We also have a QR code so that you can pay online. Should you experience any issues with parking, please inform our reception team who will be happy to assist.

Yes, the Village is very accessible via public transport. If you are travelling by bus you will need to catch a bus to Hanley (City Centre). Once at the City Centre, you can take Bus number 4 or 4a, as both routes travel through Festival Park where we are located. Local bus routes are operated by First Group. For further timetables, please visit www.firstgroup.com

If you are travelling by train, your rail destination will be Stoke-on-Trent train station. Please visit www.nationalrail.co.uk and use their journey planner on their website. This will let you know which train you will need to catch. Once outside Stoke-on-Trent train station, you will see a taxi point and a bus stop. If taking the bus, please catch the number 25 towards Hanley (City Centre). From Hanley (City Centre), you can catch either the number 4 or 4a towards Festival Park. Taxi fare should be no more than £6 in total.

Yes we do, please see our wifi board when in our Village to access Wifi during your stay. 

We would love for you to share your photos with friends and family and to tag us in photos of you and your children having a great time. However, please respect other people’s privacy and only take photos of your consenting party.  

Adventure Mini Village is part of the Waterworld Resort. The UK’s No.1 tropical indoor aqua park Waterworld  is open all year round. Waterworld Aqua Park is an epic adventure for the whole family to enjoy, with over 30 different rides and attractions including Thunderbolt, the UK’s first trap door drop waterslide! There’s also the outdoor pool for those looking to enjoy some sunshine in the summer months! The Waterworld Leisure Resort is also home to Adventure Mini Golf with two 18-hole, tiki-themed mini golf courses, and the new M Club Spa and Fitness facility, so there has never been more choice for the best leisure experiences in Staffordshire! We offer package deals for any visit and all options can be booked online.